We are ISO 9001:2015 certified for quality practices
  • TaurusQuest is ISO 9001:2015 certified for Quality in providing outsourced management of business processes.
  • TaurusQuest was recognized by the Black Book of Outsourcing in 2007 for client delight and operational excellence.
Our quality practices include:
  • Identification, measurement and continuous improvement of service level metrics
  • Use of Knowledge Management Systems to share learning and solutions
  • Emphasis on training and on retention of trained resources
  • Small team sizes
  • Alignment of employee objective with program objective through incentives
  • Analysis of all errors and delays to identify root causes
  • Partnering with clients for solutions
  • Leveraging technology to the maximum to automate processes
  • Independent quality reviewers in every team