We are ISO 9001:2015 certified for quality practices
Our quality practices include:
- TaurusQuest is ISO 9001:2015 certified for Quality in providing outsourced management of business processes.
- TaurusQuest was recognized by the Black Book of Outsourcing in 2007 for client delight and operational excellence.
- Identification, measurement and continuous improvement of service level metrics
- Use of Knowledge Management Systems to share learning and solutions
- Emphasis on training and on retention of trained resources
- Small team sizes
- Alignment of employee objective with program objective through incentives
- Analysis of all errors and delays to identify root causes
- Partnering with clients for solutions
- Leveraging technology to the maximum to automate processes
- Independent quality reviewers in every team