Process Quality & Information Security Standards in Outsourced Services

Outsourced Service providers place high emphasis on Quality Management System (QMS) to ensure their output meets client requirements. A well-defined QMS includes quality process that provides error free output to clients, while staying focused on continuous improvement. In a globalized environment, organizations share business data in various forms with their outsourced service providers. Advances in technology enable seamless exchange of such data. In most outsourcing engagements, confidential data is involved and service providers are expected to adhere to robust information security management practices in order to ensure that:

  • Confidentiality of data is not compromised
  • Access to confidential data is restricted strictly on a need-to-know basis

One key question that comes to mind is: are there globally recognized standards to measure the effectiveness of process quality and information security practices of a service provider? International Organization for Standardization (ISO) has established global standards to measure the effectiveness of these practices. The ISO 9001:2015 standard sets out the criteria for a Quality Management System and ISO 27001:2013 standard specifies the requirements for a robust Information Security Management System (ISMS).

The ISO 9001:2015 Standard

ISO 9001:2015 establishes guidelines that cover all aspects of business operations that need to be monitored to ensure high quality output. This standard is a good indicator of effectiveness of quality processes implemented by the Service Provider in delivering the output to its Customers. ISO 9001:2015 accreditation is awarded to an organization after detailed audit by external authorities. This standard enjoys global applicability and acceptance.

The ISO 27001:2013 Standard

ISO 27001:2013 establishes guidelines for information security from technology, physical security, legal protection, human resource and organizational management perspectives. It specifies 133 controls for information security. The ISO 27001:2013 standard is an important yardstick to measure the effectiveness of information security practices adopted by an outsourced service provider. TaurusQuest serves the accounting outsourcing needs of more than 20 clients across multiple verticals in US. To find more about TaurusQuest, visit www.taurusquest.com or send an email to us at enquiry@taurusquest.com The views expressed are that of the author?s and TaurusQuest is not responsible for the contents or the views expressed therein. If any part of this blog is incorrect, inappropriate or violates the IP rights of any person, please alert us at?ceo@taurusquest.com. We would take immediate action to correct any violation.