Frequently Asked Questions
Standing out from the crowd
There are many players in the outsourcing market, choosing the right one to work with you can make the difference between a successful or failed collaboration.
We pride ourselves on the service we provide to our customers, here are some reasons why you might want to choose us as your business process management partner:
- Mission. Our mission is to ensure your success in the market place by delivering an excellent service, while at the same time lowering the cost of service
- Expertise. We have acquired expertise in serving small and midsize enterprises. Our entrepreneurial client engagement model and flexible service delivery model has earned us recognition in global league tables.
- References. We have a portfolio of clients in the US and Europe using our services and would be happy to provide references
- Ethics. We are governed by a code of conduct that makes us a fair and ethical vendor
- Financially stable. We have financial stability and scalability
- Preferred employer. We have a work environment that is challenging and rewarding. Our compensation practices include higher reward for better performance through variable pay and stock compensation. We are a preferred employer
- Focus. We have a sharp focus on back office processes (including accounting). Our unique service delivery model means client relationship managers focus on revenue and profitability and service delivery managers focus on quality of service and productivity. This ensures uncompromised focus on creating value for our clients
- Professionalism. We have a professional management team with ownership interests in the company. The management team has over 80 years of experience between them of which at least 40 years have been in senior management positions
- Credentials. We have globally recognized credentials (ISO 9001 and ISO 27001) for quality practices and information security practices.