Services

Providing better services performance monitoring through interactive digital reports delivered to your iPad

Whatever your business, whether you provide legal services, architectural services, consultancy or software development, as a provider of services you are in the business of converting your expertise and time into money.

You need to analyze, monitor and report on:

• Service usage, billing and  revenue by client
• Quality metrics (timeliness, errors, throughput and backlog)
• Time billed and yield per hour by client, by type of service and by resource deployed
• Yield per hour billed and yield per hour deployed
• Capacity utilization and idle time analysis
• Referral and channel partner costs
• Service delivery costs and operating margins
• Client relationship and business development costs

We can set up a database of services KPIs, update the database on an ongoing basis and provide digital dashboards or Interactive digital reports delivered to your desktop or iPad to help you:

• Obtain a bird’s eye-view of your service
• Identify flash points
• Drill down to finer levels of detail
• Identify and extrapolate trends
• Understand and correlate composition
• Obtain a different perspective by slicing/dicing data and
• Compare Services KPI performance against industry benchmarks and the competition

We use state-of-the-art business intelligence tools such as Microstrategy, Qlikview or Roambi to deliver interactive digital reports.

Cost analysis

We can help you capture costs (service costs and period costs) to the right level of granularity to determine the cost of each service for each week or month and help you ensure:

• Your pricing incorporates all your service costs and period costs
• Your costs are comparable to industry benchmarks and budgets/standards.

Resource time analysis

We can help you capture and analyze, on an ongoing basis, time spent by each resource (service, facility or consultant) on each job and we can monitor:

• Productivity (against benchmark standards or budgets)
• Idle time

Accounting and other back office processes

It is far easier to outsource the accounting and back office processes of a service provider than another enterprise, irrespective of whether your services are billed on the basis of outcome, output or effort.

All you need to do is provide outcome/output achieved and time clocked for each client/service and let us know your tariff.

As a provider of outsourced accounting services we can take care of your invoicing, claim, collection, deposit, cash flow realization and bank account reconciliation.  We can take care of your supplier bills, payments and payroll.  For more information on our accounting services see “Accounting services”.