Sales Order Processing

Providing protection and ensuring bias free processing

Your incoming orders belong to you. They should not get diverted to someone else. We ensure all your incoming orders are comprehensively logged and updated in your sales order database.

Details of your customers, their preferences and your price points are safe when handled by us:

• there is a lower risk of data going to competitors
• Our sales order management processes and data security processes are world class.

We understand that order processing is a vital component of the “brand experience”. We are sensitive to customers’ expectations on price, delivery deadline, availability of stock or capacity to provide service, payment terms etc...

We distinguish between the different sources of your sales orders whether they are website enquiries, toll free numbers, channel partners, business acceleration consultants, responses to media promotion or the efforts of your sales force, in a dispassionate manner. We understand that incorrect attribution of source could end up in unfair administration of your sales incentive program and increase the cost of business development.

Sales Order processes

Our sales order processing services can manage all or some of your processes relating to Sales Orders. We can:

• Answer incoming calls to your toll free number or respond to customer enquiries in compliance with your sales order processing flow chart.
• Check product availability to determine likely date of delivery
• Record sales order from existing and new customers into your sales order processing systems.
• Cross-sell or up-sell your other products based on customer profile where predictive analytics support is available
• Update or transmit sales orders and make them available to you
• Provide reports on the source of your orders, profile of incoming orders etc... to help you create strategies to develop your business further.

Outsource sales order processing work for an unbiased sales order management system which would step up competition in developing business and step up fairness in administration of sales incentives.