Quality

We are ISO 9001:2008 certified for quality practices

TaurusQuest is ISO 9001:2008 certified for Quality in providing outsourced management of business processes.

TaurusQuest was recognized by the Black Book of Outsourcing in 2007 for client delight and operational excellence.

Our quality practices include:

• Identification, measurement and continuous improvement of service level metrics
• Use of Knowledge Management Systems to share learning and solutions
• Emphasis on training and on retention of trained resources
• Small team sizes
• Alignment of employee objective with program objective through incentives
• Analysis of all errors and delays to identify root causes
• Partnering with clients for solutions
• Leveraging technology to the maximum to automate processes
• Independent quality reviewers in every team