ACCOUNTING - SALES ORDER PROCESSING

We understand the importance of receiving and processing sales orders for a growing midsize enterprise that operates in a competitive market place:

• First, all your incoming orders belong to you.  They should not get diverted to someone else.  Our professionals ensure all your incoming orders (by phone, by email or any other form) are comprehensively logged and updated into your sales order database and made available to you in a comprehensive manner.


• The details of your customers, their preferences and your price points are safer when outsourced than when handled internally for three reasons:
   
• The probability of our order processing professionals migrating to work for your competitor is far lower than the probability of your order processing professionals migrating to work for your competitor; additionally we have legally enforceable confidentiality covenants from all our employees. 
• Our physical and data security processes are world class.  Our service delivery area is paperless.  Our computers in service delivery area do not facilitate writing of data into a CD or a flash drive.  Our computers in service delivery area cannot transmit data to any outside location; they do not have access to internet or an email or chat facility.  Our service delivery area is under 24 x 7 camera surveillance.  The calls we receive or make on behalf of our clients are recorded and archived for a limited period of time.
• We do not keep any data relating to your business in our premises.  We encourage you to keep your databases in your systems in your premises and access them remotely through firewall protected VPN circuits when we need to update the databases.

• We understand that order processing is a vital component of the “brand experience”.  We are sensitive to customers’ expectations on price, delivery deadline, availability of stock or capacity to provide service, payment terms etc.   There is a reason why customer care is the most outsourced activity in bigger businesses.


• We distinguish the source of your sales orders – website enquiries, toll free numbers, channel partners, business acceleration consultants, responses to media promotion and the efforts of your sales force – in a dispassionate manner.  We understand that incorrect attribution of source could end up in unfair administration of your sales incentive program, often increasing your cost of developing business.

We can offer you all or a part of following services for you:

• Answer incoming calls to your toll free number; respond to customer enquiries
• Check, where necessary/appropriate, availability of the product to determine likely date of delivery
• Record sales order from existing and new customers
• Cross-sell or Up-sell your other products based on customer profile where predictive analytics support is available
• Update or transmit sales orders and make them available to your enterprise
• Provide reports to you on the source of your orders; profile of incoming orders etc to help you fashion your strategy/tactics for business development.

It is easy to start using us without any significant upfront investment.   All you need to do is to acquire a firewall (if you do not have one) so that we can have a safe/protected access to your system from our delivery center.  You need to provide us access to your order processing system.  We would take care of the rest. 

We are happy to provide you:

• Dedicated professionals on a full time basis (starting from a fraction of an accountant to as many as you want) and charge you a “time based price” or
• Service on a “full responsibility” basis and charge you a “call/transaction based price”