QUALITY

Quality, for us, is a religion; not a ritual; a work ethic and not a department.

That a global league table recognized us as one of the top five in the world (in providing services to midsize enterprises in finance/accounting areas) for operational excellence is a testimony to our quality of service.

Your customers “experience” your enterprise based on their interfaces with your enterprise.  These interfaces are not just confined to your consumers’ experience at your web site or retail store; or your buyer’s experience with your salesmen.  These interfaces also include their experience with prompt/accurate invoicing, prompt/accurate statement of accounts, prompt/fair accounting of supplier invoices, prompt/courteous payment and so on.

Your enterprise processes are part of your product/service offering in your market.

High quality processes build and reinforce your brand image.

We are aware of that.  That is the reason why we emphasize quality.  We want to please your customers and suppliers; in addition to pleasing you.

We need your partnership in helping you serve better.  We need to be transparent about flashpoints, reasons, challenges, resolutions etc.

Our quality practices include:

• Identification and measurement of service level metrics
• Analysis of all errors and delays to root causes and partnering with clients for solutions
• Leveraging technology to the maximum to automate processes
• Independent quality reviewers in every program team
• Trained buffer resources kept as standby so that work is never done by untrained resources
• Smaller team sizes (not more than one leader to ten executives in any program)
• Emphasis on what users want instead of what we can give
• Rapid documentation of processes to institutionalize knowledge, and
• Keeping employee churn to the minimum through friendly employee policies