CUSTOMER CARE

We understand the importance of customer care processes (especially by email or live chat) to small and midsize enterprises that do not have the necessity or means to provide 24 x 7 dedicated voice support.

We can offer you all or a part of following services for you:

• Receive requests for help from customers by (toll free or paid) phone, email or chat
• Provide Level 1 or Level 2 support to customers based on your manuals/instructions
• Transfer higher level enquiries to you for prompt attention (and in the case of voice calls, let customers know that someone would call them within x hours from your enterprise)
• Update and maintain a database of customer requests to help you understand the concerns and experience of your customers so as to lead to the modification of your product/service manuals or the products/services.

It is easy to start using us without any significant upfront investment.   All you need to do is to:

• Provide sufficient toll free numbers in your geography to receive calls where voice support is required
• Acquire a firewall (if you do not have one) so that we can have a safe/protected access to your customer care system from our delivery center.
• Provide us access to your customer care system. 

We would take care of the rest. 

We are happy to provide you:

• Dedicated professionals on a full time basis (starting from a fraction of a sales/relationship executive to as many as you want) and charge you a “time based price” or
• Service on a “full responsibility” basis and charge you a “call/transaction based price”