The business is not complete until money is collected.

Your customer has the right to expect receipt of an accurate invoice consistent with contract in a way that facilitates easy processing for payment.

The timeliness and quality of your invoice document and statements of account are part of the “brand experience” you provide your customer.

Your focus on “delighting the customer” is not complete unless  your invoicing and collection processes provide a “delightful experience” for your customer.

We understand that; especially for a small or midsize enterprise.

We can offer you all or a part of following services for you:

• Assemble documentary support required by customer (including copies of their purchase orders (and amendments to orders), evidence of delivery of product/service
• Prepare supportive statements that conform to customer’s requirement  (including analysis by their project or program codes, analysis of total cost per line item etc)
• Transmit invoices electronically; where required, upload into customer’s supply chain management system
• Update invoices into your Accounts receivable records
• Monitor and follow up for collections
• Reconcile credits in bank account (including lock box deposits) and update Accounts Receivable for collections
• Set off receipts against line items of charges
• Set off deposits/advances received against charges
• Alert/escalate short payments
• Prepare statements of accounts at desired intervals
• Transmit statements of accounts to customers (giving all open items; all transactions that got set off during the period; or a simpler running statement of account as desired)
• Reconcile statements of accounts with customers’ statements
• Alert/escalate differences between our accounts and customer accounts
• Analysis of receivables by customer, business segment, age etc
• Preparation of cash flow summary (for past and future; based on invoices raised so far)

It is easy to start using us without any significant upfront investment.   All you need to do is to acquire a firewall (if you don’t have one) so that we can have a safe/protected access to your system from our delivery center.  You need to provide us access to your systems; and arrange for input documents to be scanned and uploaded into a simple document management system.  We would take care of the rest. 

Over a period of time, you would find the processes streamlined (thanks to our relentless pursuit to ensure all inputs are available and customers don’t have a basis to deny or delay payment) and productivity is stepped up.

• Dedicated professionals on a full time basis (starting from a fraction of an accountant to as many as you want) and charge you a “time based price” or
• Service on a “full responsibility” basis and charge you a “transaction based price” (of course after we gain reasonable insight or experience into the complexity surrounding your invoicing practice).