OUR SERVICE DELIVERY MODEL

Quite simple, really.

Let us see how it works for an accounting (or transaction processing) system:

An accounting system is eventually about various business documents being listed, processed to certain business rules and updated into books of accounts. 

Outsourced provision of accounting services works as below:

• You get a high speed scanner and get all business documents (purchase orders, supplier invoices, goods arrival reports, sales orders, delivery reports, sales invoices, collections, payments, expense reports, payroll inputs) scanned and stored into a computer in your premises (preferably in an off-the-shelf inexpensive document management system if you have too many documents)
  
  
• Your accounting system is stored in a computer (oftentimes the same computer) in your premises
  
  
• You get the computers connected to internet by using your local ISP (of course you get a firewall to protect your system; we can help you with the technology bit)
  
  
• We access your computer remotely from our service delivery center, read the scanned images, process/archive the document images, and update the accounting systems
  
  
• Your accounting system is ready to provide the information you need.  The reports you need are prepared and kept in a safe area for you in the computer
  
  
• Depending on the level of sophistication you need, you could get the payments effected online by confirming the checks we have created online for you or print the checks physically, sign and disburse
  
  
• You get to use the same accounting system and same processes you follow now.  Your data and your documents stay all the time within your premises.  We do not house your accounting system or data in our premises

• Our accountants work when it is day time in our delivery centers; but you get to have at least 2 hours of interface with them each day (oftentimes from 9 am to 11 am US East Coast time).  If you are keen that our accountants should work during your day time, that is possible for an extra charge
  
  
• Our accountants work on a “dedicated” basis.  You get to work with the same person all the time.  We are different in this respect.  We believe this increases the bonding between the accountant and the user group
  
  
• Our accountants are reachable by closed loop VOIP phones by dialing a US number from your premises.  All our senior executives carry blackberry devices; emails are promptly responded.

What happens if it is not an accounting system and requires movement of documents from you to us and vice versa?

We can handle it in two ways:

You use TaurusFiles:

• We would provide a user account and password for you
  
  
• You log in and upload the document.  It stays in a secure depository in the US.  We get notified immediately
  
  
• We download the file, work on the file and upload the document back into TaurusFiles.  (It stays in the same secure depository in the US).  You get notified by email or by SMS that we have uploaded the file
  
  
• You log in and download the document

Or, we use your system:

• You upload the input document into your document management system and notify us
  
  
• We log in; download the file; complete the work and upload the file
  
  
• We notify you by email and any other means you specify for you to retrieve the output from your system