Recruitment of patients still accounts for a substantial part of the time taken to discover a new drug. 

We help you reduce the time to market for a new drug by improving your patient recruitment and retention practices.  We provide contact center support (telephone, email and live chat) to reach physicians or respond to incoming calls from potential patients or care givers; educate them on the objectives, importance and benefits of participating in the trial and securing informed consent for participation from patients.  All at a lower cost resulting in improved profitability for you.

We understand the profile of patients willing to participate in clinical research; their concerns and their expectations.  We understand the importance of participating sites and physicians.  We understand the legal and ethical framework governing recruitment of patients.  We understand the process of securing informed consent. 

We help clinical research organizations recruit patients by:

• Contacting and advising (by phone and email) physicians and health care providers of clinical research programs
• Answering by email or by a toll free line enquiries for potential participation in a clinical research program from:
• • Physicians and health care providers
  • Potential patients
• Educating potential patients of the pros and cons of participation and securing their informed consent
• Maintaining a database of participants with appropriate levels of anonymity mandated by law and ethics

Our approach to patient recruitment includes an emphasis on:

• Understanding the demographics of the study; the profile of the target group
• Consideration of the target group’s psychographics – their thoughts, emotions and concerns about participation
• Development of the message that is likely to evoke a favorable response
• Evaluation of approach options:  care givers, family members, consulting physicians
• Mode of reaching the target group and most importantly
• Facilitating informed decision by responding to telephone calls, emails and chats

Please contact us for more information on how we can help you reduce the time to and cost of recruiting patients.