You would be able to call our team that works for you during agreed working hours by dialing a US number; or communicate with them by email or chat. 

In addition, we have a multi tier client engagement model:

• An Onsite manager is positioned in your premises for large size engagements.   The Onsite manager would handle all issues relating to your program and work with our delivery center to have them addressed promptly and to your satisfaction.
• A program manager is positioned in our delivery center with the responsibility of keeping you delighted for service level and quality.  The program manager is responsible for client delight, service levels and quality.  The program manager is reachable during the working hours of the program.
• A client relationship manager is positioned in our principal office with the responsibility of ensuring you stay delighted and are happy to give us more business.  The client relationship manager would be visiting your offices at least twice every year to meet key users in your enterprise and take a feedback on alignment with your mission, creation of value, delight with service level and delight with quality.
• One member of our Executive Management team is designated as the mentor for the success of your program.  She/he is reachable any time. 24 x 7.

We strive to have Quality review meetings once a quarter (with all of the above present) to agree on action items for continuous improvement in process effectiveness, process efficiency and people productivity.

In addition you can reach our CEO by email or phone any time.