Frequently Asked Questions
Engagement Model

You can call the team that works for you during agreed working hours by dialing a US/UK number or you can communicate with them by email or chat.

In addition, we have a multi-tier client engagement model:

	Location	Role
On site manager	Your office (for large size engagements)	Co-ordinates inputs, outputs, escalation, error-handling etc with your managers
Program manager	Our office	Provides single point interface for all issues relating to delivery of contracted services
Client relationship manager	Your city or our city	Provides an independent ear to express service satisfaction issues and explore opportunities to expand engagement
Account manager	Our city	Your first point of call for all emergencies that require quick resolution. A member of our Management Team.

We strive to have Quality review meetings once a quarter (with all of the above present) to agree on action items for continuous improvement of process effectiveness, process efficiency and people productivity.

In addition you can reach our CEO by email or phone any time.

The names, designations, phone numbers and email addresses of each of the above are available on the private pages of our corporate web site which you can log into as a customer. We provide a user account and password at the time of engagement

Engagement Model