We have two delivery centers in Chennai India housing 150 seats in all in 10,000
square feet of office space.
Our delivery centers are divided into three zones: reception, management/staff offices
and service delivery zone. The service delivery zone is a restricted area
with all entries/exits controlled, monitored and recorded. All workstations
are located within the service delivery zone. The workstations contain high
quality computing and telecommunication assets. No recording medium or device
(paper, pen, USB flash drives, mobile phones with cameras or CD/DVDs included) are
permitted inside the service delivery zone. No paperwork is permitted to be
taken out of the service delivery zone. Everything is stored in the zone or
shredded in the zone depending on archiving policy for any paperwork.
Our delivery center network is ring fenced by firewalls that control access, protect
our databases, detect intrusion and provide logical security. Our delivery centers have IP/VPN bandwidth to US East Coast through two different paths from
two different local vendors. Our delivery centers are connected among themselves
by dedicated high speed private leased lines. Our file servers and email servers
are located in a professional hosting service in the United States. All software
in our delivery centers are original label licensed versions.
Our delivery centers have full power back up from two independent sources to minimize
disruption in service due to stoppage of power.