Delivery Center
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"TaurusQuest is an excellent partner for us. Rather than acting like a external function, they have become intimate with our business and have helped our accounting and financial functions operate more efficiently than ever before."

CEO of an Interior décor business in Atlanta

We have two delivery centers in Chennai India housing 150 seats in all in 10,000 square feet of office space.

Our delivery centers are divided into three zones: reception, management/staff offices and service delivery zone.  The service delivery zone is a restricted area with all entries/exits controlled, monitored and recorded.  All workstations are located within the service delivery zone.  The workstations contain high quality computing and telecommunication assets.  No recording medium or device (paper, pen, USB flash drives, mobile phones with cameras or CD/DVDs included) are permitted inside the service delivery zone.  No paperwork is permitted to be taken out of the service delivery zone.  Everything is stored in the zone or shredded in the zone depending on archiving policy for any paperwork.

Our delivery center network is ring fenced by firewalls that control access, protect our databases, detect intrusion and provide logical security.  Our delivery centers have IP/VPN bandwidth to US East Coast through two different paths from two different local vendors.  Our delivery centers are connected among themselves by dedicated high speed private leased lines.  Our file servers and email servers are located in a professional hosting service in the United States.  All software in our delivery centers are original label licensed versions.

Our delivery centers have full power back up from two independent sources to minimize disruption in service due to stoppage of power.