We understand the importance of customer care processes (especially by email or live chat) to small and midsize enterprises that do not have the necessity or means to provide 24 x 7 dedicated voice support.

We can offer you all or a part of following services for you:

• Receive requests for help from customers by (toll free or paid) phone, email or chat
• Provide Level 1 or Level 2 support to customers based on your manuals/instructions
• Transfer higher level enquiries to you for prompt attention (and in the case of voice calls, let customers know that someone would call them within x hours from your enterprise)
• Update and maintain a database of customer requests to help you understand the concerns and experience of your customers so as to lead to the modification of your product/service manuals or the products/services.

• Provide sufficient toll free numbers in your geography to receive calls where voice support is required
• Acquire a firewall (if you do not have one) so that we can have a safe/protected access to your customer care system from our delivery center.
• Provide us access to your customer care system. 

• Dedicated professionals on a full time basis (starting from a fraction of a sales/relationship executive to as many as you want) and charge you a “time based price” or
• Service on a “full responsibility” basis and charge you a “call/transaction based price”